Customer Care

Order, Delivery & Payment

At checkout you can choose the delivery method that is available for your region and see which delivery times apply. We strive to have all our items in stock. Should a product not be available for immediate delivery it will be clearly stated beside the product and at check out. If any items from your order are unable to be delivered immediately, please contact us for part delivery or help in finding an alternative product. Should we be unable to fulfil the agreed delivery date then we will contact you. Should the package not arrive please inform us within 14 days of the order date. You can cancel your purchase at no cost if we do not meet the terms of delivery. Your package may be delayed during national holidays, festivals or transport disruptions. Note that changes in delivery may occur during the weekends.
For countries outside the EU there may be additional local charges such as taxes and customs fees to be paid by the customer.

Delivery

After purchasing your items an order acknowledgement will be sent to you. Please read though it carefully and ensure that all details are correct. When your order is ready to be delivered from our warehouse you will also receive a delivery acknowledgement to the email address that you have registered at checkout.

Would you like help in choosing the best delivery method or help in tracking your package? Contact customer services, we will be happy to help you.

Standard delivery

Order before 3pm (GMT+1) Monday – Friday – your order will be sent the same day.

Delivery time:

England: 3-5 working days.

The rest of the EU: 4-8 working days.

Outside the EU: Delivery times vary depending on which country the package is going to.

Normally packages are posted through your letterbox as standard mail. Bulky packages will be sent to your nearest Post Office where you can fetch it later.

UPS Express 1-2 working days

All orders placed and paid for Monday to Friday before 2pm local time (GMT+1) will be sent the same day.

Countries covered: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Holland, Poland, Spain, Great Britain (UK), and Switzerland.

Delivery to countries other than those listed above is 1-4 working days (UPS).

Variations may occur when delivering to remote locations or due to national holidays.

Payment

Every price is provided inclusive of VAT. Over and above the price of the product there may be additional costs for payment and delivery depending on which method you choose. Information regarding prices, terms of delivery and payment methods are clearly shown at check-out. The total sum to be paid will clearly be shown before you agree your order or agree the amount to be paid.
Campaigns or price reductions will be applied either to the product or by giving a product code at check-out. Our campaigns and offers are valid as long as stocks last or until a given end date.

Credit Card payment

You can purchase goods from Rapunzel by using Visa, Mastercard, Diners or American Express cards which are approved for internet shopping via DIBS payment. No extra charges apply. The amount to be paid is reserved on your card but will first be debited when your products are sent to you. Payment exchange (DIBS) which all credit card payments go through meets the requirements for PCI-DSS. We reserve the right to verify the payment card's validity, that sufficient funds are available to cover the value of the order, and that the holder's address details are correct. We may refuse a purchase as a result of this information.

We have an agreement with Secure by Visa. This could mean that you are required to get approval from your credit card supplier to be able to use this function. Do this by contacting or logging into your bank.

Pay in Advance

If you wish to pay in advance then you can do that easily with us.

Place your desired items in the shopping basket, continue to check-out.
Choose payment in advance and your which method of delivery you would like
Complete your purchase
Your order is being processed and you will receive account information via your email address, this information can also be found on your order confirmation.
Transfer money to us in the given account, please state your order number as reference 101 XXX XXX.
Your order will be sent to us as soon as your transfer is complete – this normally takes 1-2 bank days. You receive an email when your order has been shipped from our warehouse.

Please remember to transfer to the right account depending upon which currency you placed your order in.

Account Details

GBP
Recipient: Rapunzel of Sweden AB
Account: 61727013
Sort Code: 404865
Bank: SEB, London branch, U.K.
(Swift/BIC: ESSEGB2L)
IBAN: GB51 ESSE 4048 6561 7270 13

USD
Recipient: Rapunzel of Sweden AB
Account: 61727013
Sort Code: 404865
Bank: SEB, London branch, U.K.
(Swift/BIC: ESSEGB2L)
IBAN: GB51 ESSE 4048 6561 7270 13

EURO
Account: 83045003
BLZ: 20020200
Bank: SEB, Hamburg
Recipient: Rapunzel of Sweden AB
IBAN-Nr: DE47200202000083045003
SWIFT-Code (BIC): ESSEDEFFHAM

PayPal

Pay quickly and more securely by using PayPal. You can choose to fund your payment from your PayPal balance or via a debit or credit card linked to your PayPal account.
For more information go to www.PayPal.com.

Please note: For countries outside the EU there may be additional local charges such as taxes and customs fees to be paid by the customer.