Order, Delivery & Payment |
| At checkout you can choose the delivery method that is available for your region and see which delivery times apply. We strive to have all our items in stock. Should a product not be available for immediate delivery it will be clearly stated beside the product and at check out. If any items from your order are unable to be delivered immediately, please contact us for part delivery or help in finding an alternative product. Should we be unable to fulfil the agreed delivery date then we will contact you. Should the package not arrive please inform us within 14 days of the order date. You can cancel your purchase at no cost if we do not meet the terms of delivery. Your package may be delayed during national holidays, festivals or transport disruptions. Note that changes in delivery may occur during the weekends. For countries outside the EU there may be additional local charges such as taxes and customs fees to be paid by the customer. |
Delivery |
After purchasing your items an order acknowledgement will be sent to you. Please read though it carefully and ensure that all details are correct. When your order is ready to be delivered from our warehouse you will also receive a delivery acknowledgement to the email address that you have registered at checkout.
Would you like help in choosing the best delivery method or help in tracking your package? Contact customer services, we will be happy to help you.
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Standard delivery |
 Order before 3pm (GMT+1) Monday – Friday – your order will be sent the same day. Delivery time: England: 3-5 working days. The rest of the EU: 4-8 working days. Outside the EU: Delivery times vary depending on which country the package is going to. Normally packages are posted through your letterbox as standard mail. Bulky packages will be sent to your nearest Post Office where you can fetch it later. |
UPS Express 1-2 working days |
 All orders placed and paid for Monday to Friday before 2pm local time (GMT+1) will be sent the same day. Countries covered: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Holland, Poland, Spain, Great Britain (UK), and Switzerland. Delivery to countries other than those listed above is 1-4 working days (UPS). Variations may occur when delivering to remote locations or due to national holidays. |
Payment |
| Every price is provided inclusive of VAT. Over and above the price of the product there may be additional costs for payment and delivery depending on which method you choose. Information regarding prices, terms of delivery and payment methods are clearly shown at check-out. The total sum to be paid will clearly be shown before you agree your order or agree the amount to be paid. Campaigns or price reductions will be applied either to the product or by giving a product code at check-out. Our campaigns and offers are valid as long as stocks last or until a given end date. |
Credit Card payment |
You can purchase goods from Rapunzel by using Visa, Mastercard, Diners or American Express cards which are approved for internet shopping via DIBS payment. No extra charges apply. The amount to be paid is reserved on your card but will first be debited when your products are sent to you. Payment exchange (DIBS) which all credit card payments go through meets the requirements for PCI-DSS. We reserve the right to verify the payment card's validity, that sufficient funds are available to cover the value of the order, and that the holder's address details are correct. We may refuse a purchase as a result of this information.
We have an agreement with Secure by Visa. This could mean that you are required to get approval from your credit card supplier to be able to use this function. Do this by contacting or logging into your bank.
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Pay in Advance |
If you wish to pay in advance then you can do that easily with us.
Account Details GBP Recipient: Rapunzel of Sweden AB Account: 61727013 Sort Code: 404865 Bank: SEB, London branch, U.K. (Swift/BIC: ESSEGB2L) IBAN: GB51 ESSE 4048 6561 7270 13 USD Recipient: Rapunzel of Sweden AB Account: 61727013 Sort Code: 404865 Bank: SEB, London branch, U.K. (Swift/BIC: ESSEGB2L) IBAN: GB51 ESSE 4048 6561 7270 13 EURO Account: 83045003 BLZ: 20020200 Bank: SEB, Hamburg Recipient: Rapunzel of Sweden AB IBAN-Nr: DE47200202000083045003 SWIFT-Code (BIC): ESSEDEFFHAM |
PayPal |
 Pay quickly and more securely by using PayPal. You can choose to fund your payment from your PayPal balance or via a debit or credit card linked to your PayPal account.For more information go to www.PayPal.com. |
| Please note: For countries outside the EU there may be additional local charges such as taxes and customs fees to be paid by the customer. |
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By browsing on our website and using our services, you consent to us collecting data about your visits. In our privacy policy, we explain what data we collect, why we collect it and what we use it for.
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