Returns & Refunds

How to return an item:

To register your return and get your return note, go to our returns portal here: https://returns.ingrid.com/rapunzel-prod

There you enter your order number and your email address.

Can’t find your order number? It’s listed in both your order confirmation and delivery confirmation under “Order number”.

Once your return is registered, you will receive an email with the return note. Pack the products in suitable packaging - remember that you are responsible for ensuring that the package is properly protected during transport. Then hand in the parcel to your nearest DHL agent and ask for a delivery receipt. Keep the receipt until your return is processed.

At Rapunzel of Sweden we want you to feel safe when you shop with us. Therefore, you always have the right to cancel your purchase and complain about defective products.

When exercising the right of cancellation, you are responsible for the return shipping. It is important that the goods are returned in unchanged condition.

For in-store purchases, please contact the store directly.

Keep in mind:

• Hair extensions is a hygiene product and therefore must not be attached to the hair if you want to make a return. The product must be returned in its original packaging and if it is sealed (e.g. with a gold band or cable tie) the seal must not be removed.

• In case of an exchange, please follow the return process and place a new order.

  
  
  Return policy

• 30-day return period from the date of receipt of the goods.

• The return cost will be deducted from the refund.

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In the following countries we can help you with a return note:

Returns from other countries:

At the moment we can only offer return vouchers for the countries listed above. If you want to return a product from a country not listed above, you will need to organise the return shipping yourself. You can find full details on how to do this, including addresses and instructions in our returns portal with customised information based on the country you are returning from.

• We do not accept returns of used products or returns submitted after 30 days.

• Dangerous goods cannot be returned.

• We will process your return within 7 working days of receiving it. You will receive a confirmation email when the return is finalised.
  

Can I return with my own return note?

We always recommend that you use our returns service for a smooth and safe return. You will receive a return note and clear instructions directly to your email.

Do you still want to use your own return slip? That's fine, but you're responsible for ensuring that the parcel is sent using a traceable delivery method and to the correct address. Remember to always keep both the tracking number and the receipt of your return.

Refund process

Once we receive your return, it can take up to 7 working days to process it. As soon as it is processed, you will receive an email with information about your refund. The refund will be made to the same payment method as the purchase.

Please note:

That it may take a few days for the return parcel to reach us.

When paying by invoice via Klarna, notify Klarna of the return and pause the invoice.

It takes about 1-5 banking days to receive the refund after the return is approved.