Contact our hair extensions experts

Due to current circumstances, our return handling takes longer than usual, but we will handle your return as soon as possible. You will receive an email when your return is processed. Thanks for your patience!

Welcome to our Customer Service!

We’re here to help you. Do you have questions regarding your order, our products or do you need help choosing the right colour for you? We’d be happy to help! You can contact us by phone, chat and email. 

Tip! Have your order number ready when contacting us to assure speedy service

Answers to the most commonly asked questions can be found here.

We look forward to hearing from you!

  • Phone: +46 90 70 60 70, Opening hours: Monday–Friday 9 am– 4 pm CET
  • Chat: Opening hours: Monday–Friday  9 am– 5 pm CET The chat bubble is visible when there is an agent available
  • Email: Through contact form on this page or to We answer emails Monday-Friday 8 am- 5 pm CET.

    We answer all emails as soon as possible. On urgent matters please call or chat with us for immediate assistance.

The customer service is closed on weekends and on the following Swedish national holidays:

April 15: Good Friday
April 17: Easter Monday
May 26: Ascension Day
June 6: Swedish National Day
June 24: Midsummer Eve
December 24: Christmas Eve
December 26: Boxing Day

Rapunzel of Sweden AB, Box 3174, 903 04 Umeå, Sweden.
Established 2007. Company reg. nr: 556732-5047