Contact our hair extensions experts
Welcome to Rapunzel Customer Service! 🤍
Need help with your order, have questions about our products or want guidance on the perfect hair colour? Get in touch - we're happy to help!
Self-help & expert advice
Self-help & expert advice
Got a question? You’ll find answers to the most common ones in our FAQ
Not sure what to choose? Our Hair Experts offer free online consultations to help you find the right colour, method, and length for your hair.
Just send an email to [email protected] with:
• A few photos of your hair (from behind, in natural daylight, with your hair down)
• A short description of what you’d like
This way, we can give you the best possible match
Our customer service is closed on weekends and public holidays.
We look forward to hearing from you!
How to contact us
We love hearing from you - and we’ve made it simple to get in touch.
Chat with us – open 24/7
Want help right away? Our chat is always open! You can find answers anytime, and when one of our Hair Experts is online, you can chat live with us directly.
Email us
Prefer email? Drop us a message at [email protected]
We’ll get back to you within 24 hours (Mon–Fri). Please note we’re closed on weekends and public holidays.
Call us
Want to talk to us? We’re here by phone during these hours:
• Monday-Thursday: 09.00-17.00
• Friday: 09.00-16.00
Phone number: +46 8 446 830 27
Tip! Have your order number ready - so we can assist you right away
However you choose to reach us, we’ll do our best to make it smooth and easy. We’re always happy to help!