Products and Guarantees Machines and equipment include a manual and have a European plug. All sales go on until the stop date or until products are sold out. You can claim your money back up to 20 days after the purchase if we have not followed the terms and conditions. You have a 1-year guarantee on machines. Exchange, return and complaints Within 14 days from order you must notify us in case you have not received your order. Within 14 days you can change or return your product or make a complaint. This is only if you have not opened or used the product. The hair and product can be seen through the plastic cover. You must fill in our return notification before returning or else your products will be sent back to you again. Should you find that there is something wrong with the product you have always the right to return the products so we can investigate it to see what could be wrong. If we find that there is something wrong with the product we will refund the price of the product or send a new product. If we find that nothing is wrong we return the product to you. When returning you are required to return all the products in question. If the fault is ours we will refund the freight cost. On our home page you will be able to find the return form which must be filled in and returned with the product.
Address: Rapunzel of Sweden AB, Box 3174, SE-90304 Umeå, SWEDEN Customer service: Tel. +46 90 70 60 70 (9am-3pm Mon - Friday Swedish time) e-mail: gb@rapunzelofsweden.com
We do not take any responsibility for the product after that the product package has been broken. You yourself are responsible for your purchase and caring for the product, also for reading and informing yourself of these terms and conditions, whether it's an order made online, on the telephone, fax or e-mail. You are responsible for the purchase yourself. If you have any questions please contact us>> |
