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Returns, Exchanges and Refunds

Exchange of Goods
Would you like to exchange your product for another?
Place an order for the new product. This product will arrive within 4-6 working days. Send your previous order back to us, together with the returns form. Your refund will be paid once we have received the goods.

Return Orders/Cancel Purchases

Click here to print your change and return form

  1. Print the form
  2. Fill in all details
  3. Mail the product(s) back to us, together with the returns form. (The returns form and the product in its entirety must be included in the package.)
You have 14 days in which to return a purchase from the date you received the product. NB! You are responsible for ensuring that the products are returned to us. A refund will be paid only if the product packaging is unbroken. If the wrong product has been sent to you, Rapunzel of Sweden will pay the return freight charge.

If you wish to return a product for which you have been invoiced, then this product will be removed from the invoice. If you paid using a card, then the refund will be credited to the card with which you made the payment. If you have paid the purchase fee into our account in advance, then your refund will be paid into the account you specify on the returns form.

If you wish to make a complaint concerning the product, you must send the goods to us together with a full description of the problem. The product is then analysed (takes up to 2 weeks). We will contact you at once as soon as we have an answer and a solution! Complaints can be made within 14 days of the date of your order, within one year if your complaint should concern machinery and electronics.

If you have any questions please contact our Call Centre +46 90 70 60 70.

Return Address:

Rapunzel of Sweden AB
Box 3174
90304 UMEÅ
Sweden

TERMS AND CONDITIONS

Guarantees

ALL IN STOCK GUARANTEE

All products we show in our shop, we have in stock and send them the same day the order is made. (Monday-Friday). If there is anything you need to know regarding your delivery, we will call you.

 

 

FAST DELIVERY GUARANTEE

If you order before 3 pm local time, your goods will be sent that day. If you order in the EU or outside the EU, your goods will arrive in 3-9 days. If the product has not arrived within 12 days, you will get your shipping fee back.

 

 

PRODUCT GUARANTEE

Have you ordered a product that is 120 cm wide, we guarantee you it is 120 cm wide. If there should be anything wrong on our website please contact us.

 

 

PRICE GUARANTEE

When you have bought a product, we guarantee that this is the price we will charge you  and no extra fees or hiddden costs will appear. If the customs charge you a fee, we are not responsible for this and this is dependent on your own country's VAT rules. All our products are shown with 25% VAT inside the EU. The prices are shown without VAT for buyers outside the EU, after you have logged on.   

 

 

SAFE & SATISFIED GUARANTEE

When you pay for your product, we guarantee you safe payment. We only have safe ways of paying and will never give out your information to a third party. Our shop is certified by Safe E-shopping and that means that you can buy safely in our shop. If there should be anything you are not happy about, please contact us
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