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Rapunzel of Sweden - It´s all about Hair Extensions
Fast delivery
Fast delivery
Secure payment
Secure payment
High quality
High quality
An award winning company
High quality
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Returns, Exchanges and Refunds

Would you like to exchange your product for another?
Place an order for the new product. This product will arrive within 4-6 working days. Send your previous order back to us, together with the returns form. Your refund will be paid once we have received the goods.
Click here to print your change and return form
  1. Print the form.
  2. Fill in all details.
  3. Mail the product(s) back to us, together with the returns form. (The returns form and the product in its entirety must be included in the package.)
You have 14 days in which to return a purchase from the date you received the product. NB! You are responsible for ensuring that the products are returned to us. A refund will be paid only if the product packaging is unbroken. If the wrong product has been sent to you, Rapunzel of Sweden will pay the return freight charge.

If you wish to return a product for which you have been invoiced, then this product will be removed from the invoice. If you paid using a card, then the refund will be credited to the card with which you made the payment. If you have paid the purchase fee into our account in advance, then your refund will be paid into the account you specify on the returns form.

Click here to print out your Return Form
If your product is faulty the whole product needs to be returned to us. Please also complete and attach the Return Form fully describing the fault. The product will then be analysed by our quality controllers. We will contact you as soon as we have a solution.
We follow the rules and regulations of the Consumer Sales Act for all our product returns.
If you have any questions please contact our Call Centre +46 90 70 60 70.
Return Address: 
Rapunzel of Sweden AB
Box 3174
90304 UMEÅ
All in stock guarantee
All products we show in our shop, we have in stock and send them the same day the order is made. (Monday-Friday). If there is anything you need to know regarding your delivery, we will call you.
Fast delivery guarantee 
If you order before 3 pm local time, your goods will be sent that day. If you order in the EU or outside the EU, your goods will arrive in 3-9 days. If the product has not arrived within 12 days, you will get your shipping fee back.
Product guarantee
Have you ordered a product that is 120 cm wide, we guarantee you it is 120 cm wide. If there should be anything wrong on our website please contact us.
Price guarantee
When you have bought a product, we guarantee that this is the price we will charge you  and no extra fees or hiddden costs will appear. If the customs charge you a fee, we are not responsible for this and this is dependent on your own country's VAT rules. All our products are shown with 25% VAT inside the EU. The prices are shown without VAT for buyers outside the EU, after you have logged on.
Safe & satisfied guarantee
When you pay for your product, we guarantee you safe payment. We only have safe ways of paying and will never give out your information to a third party. Our shop is certified by Safe E-shopping and that means that you can buy safely in our shop. If there should be anything you are not happy about, please contact us.